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- Sale Associate Job Description
Sale Associate Job Description
ANNA’S LINENS COMPANY
Job Title: Sales Associate
Department: Store Operations
SUMMARY
Responsible for performing a variety of sales functions. Arranges, organizes, and
displays merchandise. Processes sales transactions, returns, and ensures that all related documentation is accurate and complete. Serves customers in a professional, courteous, and timely manner. Performs administrative functions including tracking, ordering, and managing inventory, ensuring store security. Keeps the Store Manager well informed of activities and significant problems.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
Unloads truck, sorts merchandise, stocks shelves, counters, racks, and tables with merchandise. Organizes and rearranges merchandise as necessary. Returns misplaced items to correct locations. Ensures the neat and orderly appearance of sales displays. Marks and tags merchandise with pricing, size, and product specifications. Cleans shelves, counters, and tables.
Assists with the presentation of window displays, promotional presentations, and sales programs as assigned. Works to prevent damage and theft of merchandise, and preserves materials in saleable condition. Ensures that merchandise is stored, handled, and displayed in accordance with established Company policies and procedures. Provides product information including price, location, and use of merchandise to customers. Records requests for merchandise, orders products, and notifies customers promptly.
Operates the cash register and prepares customer receipts efficiently. Totals price, tax, and shipping and handling charges accurately. Balances the cash register at the end of each shift or as scheduled.
Processes credit cards, checks, merchandise credits, vouchers, gift certificates/cards, cash payments, and discounts properly. Follows established policies and procedures for verifying payment and ensuring accuracy.
Follows store policies for merchandise returns. Records and restocks products. Wraps, packages, and/or bags merchandise appropriately. Completes sales functions in compliance with established policies and procedures and in a professional and courteous manner.
Responds to inquiries in an informed and polite manner. Refers questions as
appropriate. Answers telephone calls courteously and provides callers with information as requested. Records and relays messages correctly.
Maintain a high level of customer service by ensuring that merchandising/recovery is completed and that register and customer service area is processing customers in a
timely manner. Performs other store duties as needed to ensure smooth operations and to meet Customer needs.
