This collection of frequently asked questions (FAQ) provides brief answers to many common questions asked. If you do not see your question, please do not hesitate to contact us!
Placing an Order
Ordering online is very easy at AnnasLinens.com. First, browse through a wide selection of products and add items to your shopping cart just like you were in one of our stores. Once you have finished adding items to your cart, click the Checkout button. You will be taken to the Shopping Cart page where you can review and edit the items in your shopping cart. Finally, click the Proceed to Checkout button where you will be able to enter your shipping and billing information. Once you have completed the Checkout page, click Place Order Now and you are finished.
We offer a variety of payment options to make the most convenient shopping experience for you. We currently accept most major credit cards (Visa, MasterCard, American Express, and Discover), Paypal, and Checkout by Amazon.
Order Status and Order Tracking
If you created an account when placing your order, or already have an account, then you may check the status of your order at any time. You can click Order Status at the top of the page to get a list of your orders. There you can see the details of your order and status. If you order has shipped, then you can click on the tracking information to see where your order is in the delivery process.
Canceling or Modifying an order
At Anna's we strive to ship every order as quickly as possible so that you will receive quickly. Thus, as soon as we receive your order we send it to our warehouse for fulfillment. We cannot stop an order once the fulfillment process has started. Thus, we do not allow cancelations for any order. If you decide you do not want the order anymore, then you can still return the order. Please see below for return instructions and policies.
In accordance with state and federal law, we are obligated to collect sales tax on all online sales in states in which we have jurisdiction. This is usually the states in which we have retail locations. For a list of our retail locations, please click here.
At Anna's Linens, we strive to provide the lowest shipping rates to our valued customers. Unlike some of our competitors, we do not increase the price of our products to cover shipping costs. You will always find our products at the lowest price possible. We ship most of our orders via FedEx, United States Postal Service (USPS), or a combination thereof to ensure that you receive your order as quickly and safely as possible.
Most of our orders ship the same or next business day, usually from our Southern California warehouse. (Items marked "Available Online Only" may ship from alternate warehouses.)
Below are 2 tables that help you understand shipping rates and estimated delivery times.
Additional Information:• Not all products are eligible for non-standard shipping service levels
• The majority of our products ship from California, but we do have warehouses nationwide
• Shipping charges are based on the total value of the merchandise, after discounts and before any applicable tax or handling charges are applied.
• For delivery purposes, Saturday, Sunday, and national holidays are not considered business days.
• We strive to ship all orders within one business day, however, during peak times, processing times may increase.
• Orders held in fraud review may delay shipping
• Oversized, overweight, and high volume orders may incur additional charges and service restrictions or ship via alternate shipping methods
• We ship most orders via FedEx, USPS, or a combination thereof. We do reserve the right to ship an order via alternative methods if necessary.
We want you to be satisfied with every purchase you make from Anna's Linens. If for any reason you are unhappy, you may return your purchase within 30 days. See below for the in-store and online return policy details and how to go about returning an item.
In-Store Return Policy
Online Return Policy
If you have decided you want to return an item, then you will need to create a Return Merchandise Authorization (RMA). You can create an RMA by contacting our customer service department via email at email@example.com or call us at 866-266-2728. Upon creating a RMA you will receive more detailed instructions of where to ship the product and what to include in the shipment.
Anna's Linens salutes our armed forces and in appreciation of their dedicated service offers a 10% discount off their entire purchase at annaslinens.com or in any Anna's Linens retail location. This applies to both active and non-active armed forces as long as you have identification to verify.
Price Match Policy
At Anna’s Linens we strive to maintain price consistency between our online store and retail locations. There are times in which there may be slight price discrepancies, in which case we cannot honor online prices in-store or in-store prices online.