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Contact Us

Contact Us
TOLL FREE
(866) 266-2728

Monday – Friday
9:00 AM to 9:00 PM EST


Closed Saturday, Sunday
and All Major Holidays.


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Buyer's GuideBuyers Guide


We want to make sure
you purchase the
right products for
your needs.


Click Here for Guides

 
 

This collection of frequently asked questions (FAQ) provides brief answers to many common questions asked. If you do not see your question, please do not hesitate to contact us!

Ordering
Placing an Order
Payment Options
Order Status and Order Tracking
Canceling or Modifying an Order
Sales Tax
Shipping
International Shipping
Returns
Return Policy
Return Instructions

Miscellaneous
Military Discount
Price Match Policy
   
 
 

Ordering+

Placing an Order

Ordering online is very easy at AnnasLinens.com. First, browse through a wide selection of products and add items to your shopping cart just like you were in one of our stores. Once you have finished adding items to your cart, click the Checkout button. You will be taken to the Shopping Cart page where you can review and edit the items in your shopping cart. Finally, click the Proceed to Checkout button where you will be able to enter your shipping and billing information. Once you have completed the Checkout page, click Place Order Now and you are finished.


Payment Options

We offer a variety of payment options to make the most convenient shopping experience for you. We currently accept most major credit cards (Visa, MasterCard, American Express, and Discover), Paypal, and Checkout by Amazon.


Order Status and Order Tracking

If you created an account when placing your order, or already have an account, then you may check the status of your order at any time. You can click Order Status at the top of the page to get a list of your orders. There you can see the details of your order and status. If you order has shipped, then you can click on the tracking information to see where your order is in the delivery process.


Canceling or Modifying an order

At Anna's we strive to ship every order as quickly as possible so that you will receive quickly. Thus, as soon as we receive your order we send it to our warehouse for fulfillment. We cannot stop an order once the fulfillment process has started. Thus, we do not allow cancelations for any order. If you decide you do not want the order anymore, then you can still return the order. Please see below for return instructions and policies.


Sales Tax

In accordance with state and federal law, we are obligated to collect sales tax on all online sales in states in which we have jurisdiction. This is usually the states in which we have retail locations. For a list of our retail locations, please click here.


Shipping

At Anna’s Linens, we strive to provide the lowest shipping rates to our valued customers. Unlike some of our competitors, we do not increase the price of our products to cover shipping costs. You will always find our products at the lowest price possible.

All orders over $75 are eligible for FREE shipping via our Economy method.  Economy shipping generally takes 5 – 8 days and the final delivery is done by the United States Postal Service (USPS).  Most orders are eligible to be upgraded to Standard shipping which is delivered by FedEx and usually takes 3 – 5 days.  We also offer even faster shipping options with Fast Track and Expedited.  Please see the chart below to review pricing and timelines.
 

Shipping Rates
Order Value Economy
(USPS) 

Standard
(FedEx) 

Fast Track
(FedEx) 
Expedited
(FedEx) 
Hawaii / Alaska / Puerto Rico (FedEx)
$0.01-$74.99 $9.99 $14.99 $29.00 $39.00 $19.00
$75.00 - $100.00 FREE SHIPPING $9.99 $39.00 $49.00 $29.00
$100.01-$150.00 FREE SHIPPING
$9.99 $49.00 $59.00 $49.00
$150.01-$200.00 FREE SHIPPING $9.99 $69.00 $79.00 $69.00
$200.01-$250.00 FREE SHIPPING $9.99 $89.00 $99.00 $99.00
$250.01+ FREE SHIPPING Call (866) 266-2728 to receive a quote.

 

Shipping Timelines
  Economy (USPS) Standard
(FedEx) 
Fast Track (FedEx) Expedited (FedEx) Hawaii / Alaska / Puerto Rico (FedEx)
Order Processing Time 1 Day* 1 Day*
1 Day*
1 Day*
1 Day*
Time in Transit 4-7 Days 3-5 Days 2 Days 1 Day 4-7 Days
Total Delivery Time 5 - 8 Days 4 - 6 Days 3 Days 2 Days 5 - 8 Days
*Items marked as "Available Online Only" may require additional processing times.


Additional Information:

• Not all products are eligible for upgraded shipping options (Standard, Fast Track, Expedited)
• The majority of our products ship from California, but we do have warehouses nationwide
• Shipping charges are based on the total value of the merchandise, after discounts and before any applicable tax or handling charges are applied.
• For delivery and processing purposes, Saturday, Sunday, and national holidays are not considered business days.
• We strive to ship all orders within one business day, however, during peak times, processing times may increase.
• Since we use third parties for shipping, we cannot guarantee these delivery times
• Orders held in fraud review may delay shipping
• Oversized, overweight, and high volume orders may incur additional charges and service restrictions or ship via alternate shipping methods 
• We ship most orders via FedEx, USPS, or a combination thereof.  We do reserve the right to ship an order via alternative methods if necessary.



 

International Shipping with MyUS.com

 Have Your Very Own U.S. Mailing Address

We have partnered with MyUS.com to offer convenient, fast international shipping to more than 225 countries for our customers. MyUS.com members receive deeply discounted shipping rates, exceptional customer service, 24/7 online access to their account, and access to other services.

Sign up with MyUS.com and receive your own U.S. street address to receive merchandise. MyUS.com provides specialized international package forwarding services from your new U.S. address to your international address.

Note: Use MyUS.com's Personal Shopper service to make a purchase from Anna's Linens. MyUS.com accepts cards with international billing addresses as well as those issued by non-U.S. financial institutions. They also accept wire transfers and will make the purchase on your behalf.

Follow these two steps for international delivery:
1. Get your own U.S. address in America at www.MyUS.com.
2. Use your new U.S. address, provided by MyUS.com, when placing your order with us.

Returns+

Return Policy

We want you to be satisfied with every purchase you make from Anna's Linens. If for any reason you are unhappy, you may return your purchase within 30 days. See below for the in-store and online return policy details and how to go about returning an item.

In-Store Return Policy
• We will gladly provide a refund, credit, or exchange for merchandise returned within thirty (30) days of purchase, with the original sales receipt.
• All credit card refunds will be processed on the original method of payment.
• A five (5) day waiting period is required for a cash refund on all merchandise purchased with a check.
• Without a receipt, we will issue a merchandise credit or exchange at the lowest sale price within the last thirty (30) days. (Valid picture ID is required)
• Prior purchase sale adjustments can be made within fourteen (14) days of original purchase date with receipt.
• All returns are subject to review and approval by management.
• Items purchased in-store cannot be returned online.

Online Return Policy
• We will gladly provide a refund or exchange for merchandise returned within thirty (30) days of purchase assuming the product is in original packaging.
• If product has been opened, Anna's reserves the right to charge a restocking fee
• All credit card refunds will be processed on the original method of payment.
• Prior purchase sale adjustments can be made within fourteen (14) days of original purchase date with receipt
• All returns are subject to review and approval by management.
• Items purchased online can be returned to store.


Return Instructions

If you have decided you want to return an item, then you will need a Return Merchandise Authorization (RMA). You may contact our customer service team to create one for you, or the simplest way is to create one starts by logging into your account.

Once you log in, simply find your order. Locate and open your order there will be a link in the upper right corner called “Return”. Please click on this and complete the applicable information. Once the RMA is created, you will receive an email with detailed instructions of where to ship the product and what to include in the shipment.

The customer is responsible for ensuring the product arrives back in good condition and for the cost of shipping the product back to Anna’s Linens. We suggest using a carrier that supplies tracking information so you can track the return item, but there is no specific requirement of carrier. If you would like to avoid return shipping fees and are close to a retail location, you may return the product to any Anna’s Linens retail location for no additional fee.

Once Anna’s Linens receives the product back and completes the inspection process, you will be credited back to the original form of payment with 5 – 7 business days. Orders returned back to retail locations may take an additional 10 – 14 business day to receive the credit.

 


Miscellaneous+

Military Discount

Anna's Linens salutes our armed forces and in appreciation of their dedicated service offers a 10% discount off their entire purchase at annaslinens.com or in any Anna's Linens retail location. This applies to both active and non-active armed forces as long as you have identification to verify.

Online: To apply the discount online please contact Customer Service Department by clicking here before your order is placed to verify identity and receive promotion code.

In-Store: To receive the discount in-store please present a valid military ID.


Price Match Policy

At Anna’s Linens we strive to maintain price consistency between our online store and retail locations. There are times in which there may be slight price discrepancies, in which case we cannot honor online prices in-store or in-store prices online.

If you make a purchase online or in-store and there is a price change within 14 days, we will honor the new price and credit you the difference. This price match policy is only good 14 days from the time of purchase (not delivery date).

 

 

 

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