This collection of frequently asked questions (FAQ) provides brief answers to many common questions asked. If you do not see your question, please do not hesitate to contact us!
Placing an Order
Ordering online is very easy at AnnasLinens.com. First, browse through a wide selection of products and add items to your shopping cart just like you were in one of our stores. Once you have finished adding items to your cart, click the Checkout button. You will be taken to the Shopping Cart page where you can review and edit the items in your shopping cart. Finally, click the Proceed to Checkout button where you will be able to enter your shipping and billing information. Once you have completed the Checkout page, click Place Order Now and you are finished.
We offer a variety of payment options to make the most convenient shopping experience for you. We currently accept most major credit cards (Visa, MasterCard, American Express, and Discover), Paypal, and Checkout by Amazon.
Order Status and Order Tracking
If you created an account when placing your order, or already have an account, then you may check the status of your order at any time. You can click Order Status at the top of the page to get a list of your orders. There you can see the details of your order and status. If you order has shipped, then you can click on the tracking information to see where your order is in the delivery process.
Customers will receive tracking information via e-mail once orders have shipped. Once this information has been sent, customers are responsible for tracking their order and informing customer service if there are any issues in transit or with the delivery. If items are damaged in transit or if packages have not been received, the customer is responsible for contacting us within 14 days of delivery date in order for us to open an investigation with the carrier. Please note, shipping claims filed with the carrier take an average of 10-14 days to resolve.
Customers should report any damaged, missing or incorrect items to customer service within 5 business days.
Canceling or Modifying an order
At Anna's we strive to ship every order as quickly as possible so that you will receive quickly. Thus, as soon as we receive your order we send it to our warehouse for fulfillment. We cannot stop an order once the fulfillment process has started. Thus, we do not allow cancellations for any order. If you decide you do not want the order anymore, then you can still return the order. Please see below for return instructions and policies.
In accordance with state and federal law, we are obligated to collect sales tax on all online sales in states in which we have jurisdiction. This is usually the states in which we have retail locations. For a list of our retail locations, please click here.
At Anna’s Linens, we strive to provide the lowest shipping rates to our valued customers. Unlike some of our competitors, we do not increase the price of our products to cover shipping costs. You will always find our products at the lowest price possible.
All orders over $75 are eligible for FREE shipping via our Economy method. Economy shipping generally takes 5 – 8 days and the final delivery is done by the United States Postal Service (USPS). Most orders are eligible to be upgraded to Standard shipping which is delivered by FedEx and usually takes 3 – 5 days. We also offer even faster shipping options with Fast Track and Expedited. Please see the chart below to review pricing and timelines.
• Not all products are eligible for upgraded shipping options (Standard, Fast Track, Expedited)
Save on a new MyUs account signup and on the first order you place with a Special MyUs promotion.
We have partnered with MyUS.com to offer convenient, fast international shipping to more than 225 countries for our customers. MyUS.com members receive deeply discounted shipping rates, exceptional customer service, 24/7 online access to their account, and access to other services.
We want you to be satisfied with every purchase you make from Anna's Linens. If for any reason you are unhappy, you may return your purchase within 30 days. See below for the in-store and online return policy details and how to go about returning an item.
In-Store Return Policy
Online Return Policy
If you have decided you want to return an item, then you will need a Return Merchandise Authorization (RMA). You may contact our customer service team to create one for you, or the simplest way is to create one starts by logging into your account.
Once you log in, simply find your order. Locate and open your order there will be a link in the upper right corner called “Return”. Please click on this and complete the applicable information. Once the RMA is created, you will receive an email with detailed instructions of where to ship the product and what to include in the shipment.
The customer is responsible for ensuring the product arrives back in good condition and for the cost of shipping the product back to Anna’s Linens. We suggest using a carrier that supplies tracking information so you can track the return item, but there is no specific requirement of carrier. If you would like to avoid return shipping fees and are close to a retail location, you may return the product to any Anna’s Linens retail location for no additional fee.
Once Anna’s Linens receives the product back and completes the inspection process, you will be credited back to the original form of payment with 5 – 7 business days. Orders returned back to retail locations may take an additional 10 – 14 business day to receive the credit.
Anna's Linens salutes our armed forces and in appreciation of their dedicated service offers a 10% discount off their entire purchase at annaslinens.com or in any Anna's Linens retail location. This applies to both active and non-active armed forces as long as you have identification to verify.
Price Match Policy
At Anna’s Linens we strive to maintain price consistency between our online store and retail locations. There are times in which there may be slight price discrepancies, in which case we cannot honor online prices in-store or in-store prices online.